The purpose of this study is to describe the information environment of ST information users in Korea by examining their needs and satisfaction for documents. Comparison was made between the statistics of KISTI DDS and NACSIS-ILL document copy service, and data from the survey conducted for KISTI’s ST information users in 2001 were analyzed. Findings include the low demand for documents delivery, low success rate in obtaining documents from domestic institutions, including KISTI, relatively high reliance on foreign DDS institutions, and difficulties in getting documents with speed, timeliness, and cost-effectiveness. It seems urgent to implement the strategic plans for more comprehensive and well-organized collection development and resource-sharing, and improvement of DDS.
Libraries today have to investigate the methods connecting the results from continuously collected customer information with their activities, policies, and procedures. In other to prevent customer secession and to obtain new customers, it is necessary to effectively offer the processes for every customer related service, that is, the contact, the reguest, satisfaction, etc. This is Customer Relationship Management(CRM). This study aims to introduce the concept, the constitution elements, and theories for importation and application of CRM, and to investigate the possibility for library application. Also, it is emphasized the necessity for new marketing strategy putting the customer value preferentially in libraries.
In general, researchers submit their research products to scholarly journals in order to be recognized by their colleagues, and, as a result, those are accumulated in their belonged learned societies. However, it is a fact that the majority of learned societies have been ignored digitized information flow even though they could acquire original word files. Information flow process needs to be systematized based on digital for the research products. The purpose of this study is to develop electronic journal generation system for scholarly journals issued at learned societies in Korea. From this study, it would be possible to deliver researcher’s work directly to end users via internet, without acquisition of printed scholarly journals. For this study, KISTI’s article contribution and electronic journal generation system was discussed. It also compared with other major electronic journal publication models in foreign countries.
This study is a part of the serial studies on the historical developments of cataloging rules in Korea and focuses on the rules related with KORMARC. As for KORMARC fomats, the experimental format based on LCMARC and UKMARC was developed in 1980, after that, KORMARC Pyojunyong Format for monographs in 1981, KORMARC Pyojun Format for monographs in 1984. At last KORMARC KS Format for monographs has been published in 1993 after discussing carefully the revised scheme of KORMARC format by the Korean Society for Information Management. The pre-note edition of KORMARC Description Rules for monographs, based on ISBD, was published in 1983, the revised pre-note edition in 1985, and at last A study on KORMARC Description Rules for Monographs by the Korean Society for Information Management in 1991.
Public library statistics can be a useful tool for measuring public library resources and services and also supporting management process including planning and policy development. This study attempts to present an advanced national public library statistics system to report accurate description of public library situation. Main user groups and useful areas of public library statistics were identified through literature review, and the emerging trends of public library statistics systems at the national and international levels were summarized. Current public library statistics system, annually collected and published by the Korean Library Association, was analyzed and ways for the improvement were suggested particularly in the aspects of validity, reliability, consistency, currency, and utility.
The purpose of this study is to construct a model for measuring and assessing service quality in public libraries based on the theory of service quality in marketing area. Firstly the degree of importance of service factors is measured and ranked according to the value of each factor. This importance ranking indicates the order of service improvement. Secondly the correlation model between service factors and customer’s satisfaction and behaviour is established and verified in statistical method. The result shows that the order of service quality factors which have influence on the customer’s satisfaction and behaviour is the order of service quality factors required preferential improvement.
This study examines the effects of the judgment of information quality and cognitive authority on Web searching behavior. Sixteen scholars from diverse disciplines participated in the experiments, and the data were collected combining search logs, think-aloud during the searches, and post-search interviews in the laboratory setting. The results identified two distinct kinds of judgment, predictive judgment and evaluative judgment. The facets of judgment and criteria used for making judgments of quality and authority were analyzed associated with the types of task, status of users, and discipline areas of users.
This study intends to discuss the knowledge and information resources which Korea and Japan has produced about each other for the period of 1901~2000. To this end, we collected comprehensively the monographs produced by each country, and built a database named as “Korea-Japan Knowledge Information System.” Using this database, we analyzed the present state and characteristics of the monographs with a special emphasis on the publication period and subject. Also identified was the relationship between the production of monographs and the Korea-Japan relations from a historical perspective. Finally suggested was the establishment of a national information system for the effective management of the produced monographs.
Recognizing user services as one of the most important and essential part in the public library, this study focuses on seeking for innovative ideas for the improvement of user services. Data analysis is based on the written survey submitted by public libraries throughout the nation. Questions related with user services are analyzed, and some influential factors in relation with the selection of superior libraries are compared with those of public libraries as a whole. Active library services for the users are revealed as the most important factor to be included in superior library group.
Legal deposit system is an important legal instrument for national libraries. But the law or act based on print materials in many countries predates the current information age and requires a new legal framework in order to encompass electronic publications. Many national libraries, therefore, are seeking to encourage their governments to establish legal deposit for publications in the whole range of formats. The purpose of this paper is to analyse a world-wide trends of the legal deposit system for on-line publications as well as off-line materials. The result of this analysis will be used to develop a new model of legal deposit system in Korea.
Internet sites for women, as combination of the advanced telecommunication and women’s culture, have influenced our society both quantitatively and qualitatively. In that, this study builds a theoretical basis on internet sites for women in relation to internet, cyberspace, and women’s culture; examines internet sites for women in Korea; compares and analyzes internet sites for women in terms of women’s portal sites, women’s community sites, women’s professional sites, and women’s educational sites; and suggests some recommendations for improvement. In so doing, this study aims at enhancing our understanding of internet, cyberspace, and women’s culture in general.
In Web-based libraries, their RRS(Ready Reference Sites) provide their users with various web documents. And their users prefer finding web documents easily, rapidly and accurately. Focused on their preference, Web designers or librarians working with the RRS should design the access path simply and conveniently. Concerning the design of the RRS in the Web-based library, 216 kinds of alternatives are identified as the result of the study. When Web designers or librarians will improve or design their RRS, some of these alternatives might be helpful as the primary sources.
In literature, it has been widely accepted that knowledge management (KM) success ratio in private companies depends on the corporate size and type of industries. However, there are few studies concerning the procedures about building knowledge management system in state-run corporations. Especially, as the Korean Government advocated the slogan saying The Strong Nation with Knowledge and Information, the need to investigate the knowledge management case about state-run corporations instead of private companies becomes more urgent. In this respect, this paper is aimed at introducing how knowledge management system has been successfully incorporated in KAMCO, and summarizing several fact findings which are deemed noteworthy for other similar studies.
The purposes of this study are research for user’s perspective and satisfaction, and analyze degree of difference in user’s perspective and satisfaction through electronic library system of National Assembly Library. According to analysis of questionnaire, score of the factors that quantity of information, latest of information, quality of information, system of classification, accuracy of information are higher than average in user’s perspective. Also score of the factors that speed of response, quality of information, consistency of information, convenience of retrieval, quantity of information, accuracy of information are higher than average in user’s satisfaction. Result of analysis show that latest of information, quantity of information, variety of information, system of classification, accuracy of information are higher gap in user’s perspective and satisfaction.