바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

근거이론방법론을 바탕으로 한 도서관서비스 이용자의 정보추구행태모델 제안

Library Service Users' Information Seeking Behavior Model Based on the Grounded Theory Methodology

한국문헌정보학회지 / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2010, v.44 no.1, pp.5-28
https://doi.org/10.4275/KSLIS.2010.44.1.005
이성신 (경북대학교)
  • 다운로드 수
  • 조회수

초록

본 연구는 도서관 서비스이용자와의 인터뷰자료를 근거이론방법론을 기초로 분석하여 도서관 서비스이용자의 정보추구행태상의 특성을 파악하고자하였으며 이를 토대로 도서관 서비스이용자의 정보추구행태모델을 제시해 보고자 하였다. 연구결과 도출된 모델에 따르면 도서관 서비스이용자의 정보추구행태를 설명하는데 있어서 다음의 열 가지 요소가 중요한 것으로 나타났다: 정보이용자의 환경, 의미 있는 주변인, 정보제공, 정보원의 인지, 개인의 과거경험, 기억, 정보수집, 요구를 발생시키는 사건 혹은 환경의 발생, 정보이용, 만족 혹은 불만족의 경험

keywords
Library Service User, Information Seeking Behavior, Information Seeking Behavior Model, Grounded Theory Methodology, Library Service User, Information Seeking Behavior, Information Seeking Behavior Model, Grounded Theory Methodology, 도서관서비스 이용자, 정보추구행태, 도서관서비스 이용자 정보추구행태, 정보추구행태모델, 근거이론방법론

Abstract

This study analyzed the characteristics of library service users' information seeking behavior based on the grounded theory methodology. After interviewing twelve undergraduate students, the researcher coded the data based on the grounded theory methodology. As a result of the entire coding processes, this study constructed the library service users' information seeking behavior model. According to the model, the following ten factors are important when explaining library service users' information seeking behavior: the information users' environment, other people, users' experiences, recognition of information sources, information provided, memory, a need-creating environment, information gathering, information use, and satisfaction and/or dissatisfaction.

keywords
Library Service User, Information Seeking Behavior, Information Seeking Behavior Model, Grounded Theory Methodology, Library Service User, Information Seeking Behavior, Information Seeking Behavior Model, Grounded Theory Methodology, 도서관서비스 이용자, 정보추구행태, 도서관서비스 이용자 정보추구행태, 정보추구행태모델, 근거이론방법론

참고문헌

1.

사공복희. 2003. 정보추구행태모형의 비교연구. 정보관리학회지 , 20(1): 93-119.

2.

신경림, 조명옥, 양진향. 2008. 질적연구방법론 . 서울: 이화여자대학교 출판부.

3.

이정학. 2009. 서비스마케팅 . 서울: 대왕사.

4.

정진식. 2000. 이용자의 정보추구행동에 관한 연구. 정보관리학회지 , 17(3): 193-212.

5.

조흥식, 정선욱, 김진숙, 권지성 공역. 2005. 질적연구방법론 . 서울: 학지사.

6.

Belkin, N.J., Oddy, R.N., & Brooks, H.M. 1982. “Ask for Information Retrieval: Part I. Background and Theory.” Journal of Documentation, 38(2): 61-71.

7.

Brady, Michael. K., & Cronin J. J. 2001. “Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach.” Journal of Marketing, 65: 34-49.

8.

Case, Donald. 2002. Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior. San Diego: Academic Press.

9.

Creswell, John W. 2002. Educational Research. New Jersey: Merrill Prentice Hall.

10.

Cunningham, Lawrence F., Gerlach, James, & Harper, Michael D. 2005. “Perceived risk and e-banking services: An analysis from the perspective of the consumer.” Journal of Financial Services Marketing, 10(2): 165-178.

11.

Dervin, Brenda. 1986. “Information Needs and Uses.” Annual Review of Information Science and Technology, 21: 3-33. [12] Elliott, Michael. T. 1994. “An Investigation of Consumer External Information Search for Professional Services.” The Journal of Marketing Management, 4(2): 8-22.

12.

Elliott, Michael. T. 1994. “An Investigation of Consumer External Information Search for Professional Services.” The Journal of Marketing Management, 4(2): 8-22.

13.

Foster, Allen. 2004. “A Nonlinear Model of Information-Seeking Behavior.” Journal of the American society for information science and technology, 55(3): 228-237.

14.

Kuhlthau, Carol. 1993. “A Principle of Uncertainty for Information Seeking.” Journal of Documentation, 49(4): 339-355.

15.

Kuhlthau, Carol. 1991. “Inside the Search Process: Information Seeking from the User's Perspective.” Journal of the American society for information science and technology, 42(5): 361-371.

16.

Mitchell, V-W., & Greatorex, M. 1993. “Risk Perception and Reduction in the Purchase of Consumer Services.” The Services Industries Journal, 13(4): 179-200.

17.

Murray, Keith B., & Schlacter, John L. 1990. “The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability.” Journal of the Academy of Marketing Science, 18(1): 51-65.

18.

Murray, Keith B. “A Test of Services Marketing Theory: Consumer Information Acquisition Activities.” Journal of Marketing, 55: 10-25.

19.

Parasuraman, A., Zeithaml, Valarie A., & Berry, Leonard L. 1985. “A Conceptual Model of Service Quality and Its Implications for Future Research.” Journal of Marketing, 49: 41-50.

20.

Strauss, Anselm, & Corbin, Juliet. 1998. Basics of Qualitative Research. Thousand Oaks: SAGE Publications, Inc.

21.

Wilson, T. D. 1981. “On User Studies and Information Needs.” Journal of Documentation, 37(1): 3-15.

22.

Wilson, T. D. 1999. “Models in Information Seeking Behavior.” Journal of Documentation, 55(3): 249-270.

23.

Zeithaml, Valarie. A., & Bitner, Mary Jo. 2003. Services Marketing. New York: McGraw- Hill Higher Education.

한국문헌정보학회지