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Journal of the Korean Society for Library and Information Science

ISSN : 1225-598X

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Vol.57 No.1
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Quality Attributes of Archival Information Service affecting User Satisfaction

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2023, v.57 no.1, pp.69-92
https://doi.org/10.4275/KSLIS.2023.57.1.069


& (2023). Quality Attributes of Archival Information Service affecting User Satisfaction. Journal of the Korean Society for Library and Information Science, 57(1), 69-92, https://doi.org/10.4275/KSLIS.2023.57.1.069
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Abstract

The purpose of the present study is to investigate the quality attributes of archival information service affecting user satisfaction. The independent variables in this study were equality, tangibles(appearance), convenience, responsiveness, empathy. And the dependent variable was a user satisfaction. The survey was conducted by online and offline for 78 people that used the archival information service. To solve the research question, we used the descriptive statistics, correlation analysis, multiple regression analysis. As a correlation analysis result, the quality attributes of archival information service had positive correlation with a user satisfaction. And as a multiple regression analysis result, tangibles(appearance) had a significant effect, followed by empathy and convenience. For improving on quality of archival information service, it is required that improving facilities, keeping environment clean, enhancing empathy ability, updating the information of archive, reforming search tools.

keywords
Archival Information Service, Service Quality, Tangibles(Appearance), Convenience, Empathy, 기록정보서비스, 서비스 품질, 유형성(외형성), 편리성, 공감성

Journal of the Korean Society for Library and Information Science

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